Artificial intelligence is increasingly influencing how consumers and firms interact with regulators. AI-powered search and generative tools have lowered the barrier to making complaints, contributing to a rise in volume and standardised submissions that can lack nuance or an accurate understanding of legal and regulatory frameworks.
As a result, regulators face practical challenges in assessing complaints that may be based on assumed outcomes, incomplete facts, or automated interpretations of complex rules. This raises questions about how regulators distinguish genuine harm from misunderstanding, and how processes can adapt without undermining access, fairness, or confidence in the system.
At the same time, AI offers significant opportunities for regulators themselves - from improving supervisory insight and risk identification to developing internal models, analytics and digital tools that support more efficient and effective oversight.
This session will explore how AI is reshaping regulatory engagement on both sides, the risks and opportunities this presents and how regulators and firms are adapting to a more automated, AI-influenced regulatory environment.
This Forum is open to in-house General Counsel, Heads of Legal, Senior Counsel, Regulatory and Compliance decision-makers from all sectors. Contact us if interested in attending.
Please note that this forum will operate under the Chatham House Rule, allowing participants to use the information received, but not to reveal the identity or affiliation of the speakers or any other participant.