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ROI: Honest costs of transforming in-house legal operations

Eight different types of cost and how to consider them

  • Event date: 03 March 2026 12:00 PM
  • Event type: Webinar
  • Duration: 60 minutes
  • Provided by: The Centre for Legal Leadership

Research suggests that 80% of change projects fail and in-house legal teams fare no better. 

There can be all kinds of reasons, and a common one is failure to anticipate the true full lifecycle costs of a project.  When that cost calculation is wrong, not only is the ROI is wrong, but the project is destined to face unmanageable strain and lose money and credibility for both the project and the function.

Tom Fleuriot, former FTSE-100 Legal Director and now legal tactics consultant and founder of Flocsam, believes in-house lawyers should push harder to properly understand the true cost and value of their planned projects. Doing so dramatically increases the chances of delivering successful, sustainable change.

What this webinar covers

Tom will guide you through practical tools and techniques to:

  • Identify and anticipate the real costs of change;
  • Build accurate cost models that support better decision-making;
  • Avoid common cost-underestimation pitfalls that derail legal transformation efforts;
  • Apply these concepts to any improvement initiative: technology, outsourcing, organisational design, policies, processes, templates, playbooks and more; and
  • Strengthen your business case by balancing value and cost with honesty and clarity

This is a valuable standalone webinar, but also forms Part 2 of a 2-part mini-series. 

Missed Part 1? Contact us to find out more on this - ROI: Identifying hard ‘benefits’ from transforming in-house legal operations. You can find the original event page here.

About the presenter:

Tom Fleuriot is an English-qualified solicitor who has two decades' experience of working in FTSE-100 multinational companies in the UK, Australia and the Netherlands.  Tom is now the founder of Flocsam, an in-house legal operations tactics consultancy. 

His focus is finding simple, impactful change for in-house lawyers, in ways that showcase the value the legal function brings to the company.  He also likes eating cheese (he tells us!).  You can connect with Tom on LinkedIn and follow Flocsam on LinkedIn here.

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