From the eleventh-hour request to receiving vague instructions, managing expectations is often the defining factor in the relationship between an in-house legal team and its stakeholders.
The way these conversations are handled shapes not only perceptions of the legal function, but also your credibility and ability to add value across the business.
In theory, it is simple: agree deadlines, set priorities and explain what information you need. In practice, those processes are easily overtaken by urgent requests, competing demands, and the inevitable pressure from the loudest - or most senior - requester.
In this webinar, two senior in-house counsel will discuss how they manage stakeholder expectations, prioritise competing requests and communicate advice in a way that supports informed business decisions. They will share practical approaches to setting boundaries, distinguishing legal information and legal advice, handling difficult conversations and maintaining strong professional relationships while delivering commercially focused legal support.
Moderator
Elizabeth Duffy, Senior Director Client Engagement, Thomson Reuters Institute
Leading a team of subject matter experts, Elizabeth is responsible for delivering insights to clients and connecting the dots between the data and a client’s business.
She works closely with law firms, legal service providers, and legal departments globally. Elizabeth regularly leads custom research projects including client review and thought leadership programs and presents research results to the management boards and partnerships of AmLaw 50 firms.
The Thomson Reuters Institute brings together people from across the legal, corporate, tax & accounting and government communities to ignite conversation and debate, make sense of the latest events and trends and provide essential guidance on the opportunities and challenges facing their world today.
As the dedicated thought leadership arm of Thomson Reuters, their content spans blog commentaries, industry-leading data sets, informed analyses, interviews with industry leaders, videos, podcasts and world-class events that deliver keen insight into a dynamic business landscape. Visit thomsonreuters.com/institute for more details.